FAQ

Find the product you wish to purchase, add the item to your cart and then follow the checkout
procedure.

Petal Boutique offers the following payment methods : 

PayGenius( pay via card) – https://www.paygenius.co.za/Ozow ( instant EFT) – https://ozow.com/

Playflex ( buy now, pay later interest free) – https://payflex.co.za/

EFT – banking details are included in our order confirmation email.

Once you have placed an order, you will receive an email with an order number.
Once payment has been received your order will be processed and later handed over to the
courier for delivery. Please check junk/ spam folder if no order confirmation email is
received in your inbox.

Please your check junk/ spam folder if no order confirmation email is received in your inbox.

We have received your order and it pay display on hold for the following reasons.
1. You have not made payment yet.
2. You have made EFT payment but the payment has not cleared in our account as yet.
Paying from another bank to our FNB account may take a few days to reflect. Once the
payment reflects, your order will be changed to processing status.

Your payment has been received and is cleared in our account. We are now getting your
order ready to be shipped. This processing time can take between 2-3 working days.

The courier has collected your order and a tracking number has been updated. Please track
your order on the relevant couriers website.

Once your item has been handed over to the courier, a tracking number will be updated on
your Petal Boutique profile and you will receive a ‘shipped’ email .We recommend rather
tracking with a PC and not a mobile phone as not all courier sites are mobile device.

Unfortunately we do not have a collection or viewing facility.

Please note e-mail is our only method of communication due to us being able to keep a record
of the communication trail . E-mails are always responded to promptly.

We can only add/edit an existing order if payment has not been made. Please email us in this
case and we’ll update your order.

We only work with order numbers and not names. We cannot identify when packing orders if
many orders belong to one customer. Each order will have its own tracking number.
The courier fee is needed to cover the delivery charge.

Orders are delivered with Fastway couriers ( main cities )and Aramex couriers (outlying
areas)

2- 4 working days once the order has been collected from our premises.

We do not offer same day delivery.

Delivery takes place between 8am-5pm on working days only. Please contact the courier with
your tracking number to arrange a delivery time that best suits you. Please do not contact
Petal Boutique for this.

Please note the courier sometimes take a while to update their tracking status. Please try
tracking again 3-4 hours after receiving the shipped email.

Please note, due to hygiene purposes, swimwear and lingerie cannot be returned unless
there is a defect. All loungewear and sleepwear may be returned for another size.